The Vensa portal works on any device - no app required. Just use your preferred browser.
Our patient portal activation instructions are available here.
Our patient portal is the fastest and most convenient way to order a repeat prescription. Alternatively, you can phone us on 03 441 0500. Please note that ordering online is the most cost-effective way to order your prescription.
Our standard appointments are 15 minutes long. In this timeframe, it is only possible to address one or two health issues.
If you feel you may need a longer appointment, please let us know so that we can book a longer consultation. 30-minute consults can also be booked on the patient portal.
We offer childhood immunisations in line with the national recommended childhood schedule. Please see the schedule here.
We have an After Hours & Urgent Care clinic at 9 Isle Street, which is our only location that accepts walks in. Find more details here.
For enrolled patients, all test results will be uploaded in the patient portal if you have consented to do this. Any test results which may be positive or your clinician feels needs any follow up, will send you a message, call or organise for you to come in for an appointment.
Yes, if you know before your appointment that you won’t be able to make it in, call us on 03 441 0500 and we can change your appointment to a telehealth consult.
Please note, there are some exceptions if your condition needs to be visually assessed or requires a hands‑on examination.
Enrolled patients can request a same day prescription. We do not take same day requests for scripts via the patient portal so please call us on 03 441 0500.
Please note the charge is slightly higher for same day requests.
If you are running late, please call and let us know.
If you are 5 minutes late or less, your clinicians should be able to see you. If you are more than 5 minutes late, the decision to see you is at the discretion of the clinician. No guarantee can be given by our First Impressions (Reception) Team.
Appointments can be booked roughly 8 weeks in advance. Check the patient portal for the most up‑to‑date availability and your preferred clinician’s schedule.
Yes. QMC provides ACC-subsidised care for injuries for all claims that will be accepted by ACC.
You can book with any of our clinicians for ACC assessments, treatment, and follow‑up, or if your need is acute and you need to be seen same-day, or are likely to need both a nurse and a doctor, it may be more appropriate for you to attend our Urgent Care clinic at 9 Isle Street. No appointment needed.
You don’t need a referral to see a HIP. You can book through your GP, nurse, reception team, or by calling 03 441 0500 to make an appointment.
Yes, you’re welcome to have a regular clinician. We do recommend having a second clinician you’re comfortable with in case your preferred clinician is unavailable.
If your preferred clinician isn’t available, you’re welcome to book with any of our other clinicians. We have a large team across our three practices, so there is always someone who can help.
You can view all our clinicians on the Meet the Team page, including their bios and special interests, to help you choose who you’d like to see.
Yes, absolutely. You are more than welcome to bring someone along to your appointment with you.
Yes, all of our centres are near bus stops. Check out the Orbus Queenstown timetable here and plan your trip with our address listed below to find the most convenient routes.
Isle Street: 9 Isle Street
Remarkables Park: Level 2 12 Hawthrone Drive
Jacks Point: 120b Māori Jack Road
There is parking surrounding each of our three centres.
Our Remarkables Park centre has the most available parking in the Remarkables Park shopping centre area.
Isle Street has undercover patient parking (a lift is in the basement to the medical centre), and there are some limited free parking spots out the front of the medical centre provided by the council (and therefore not for the exclusive use of QMC patients). In the centre of town, there are multiple paid parking facilities within a minute or two’s walk from Isle Street practice.
At Jack’s Point, patients can park for free out the front of the practice.
We accept a range of payment methods including Visa, Mastercard, Amex, Afterpay and cash. If you have health insurance, please ensure you take your notes with you on the day of consultation to provide to your insurance company.
Yes, we are the only Yellow Fever Vaccination centre in the wider Wakatipu Basin including Arrowtown and Glenorchy. Our travel clinic will ensure a safe and healthy journey.
Please see our full range of fees here.
We offer a wide range of vaccinations including flu, travel vaccinations including yellow fever vaccination and routine vaccinations for you and your whānau.
Our patient portal is the fastest and most convenient way to order a repeat prescription.
Alternatively, you can phone us on 03 441 0500. Please note that ordering online is the most cost-effective way to order your prescription.
Parent and child patient portal accounts can now be linked. Please speak to our First Impressions Team (reception) either in person when you visit one of our practices or email receptionqt@qmc.co.nz. You will be able to view their health records and book appointments for them.
Our enrolled patients can book regular GP and nurse appointments using our patient portal website.* Alternatively, you can phone the practice on 03 441 0500 on weekdays between 8.00am and 5.00pm.
*Certain appointment types ( e.g. company medicals, driver’s medicals, procedures) are excluded.
Our team have external commitments and often work part time. You can check their availability using our patient portal website. Direct messaging your practice is also an option, however this is not instant communication, is sometimes charged (depending on complexity) and response times will depend on the clinician’s schedule. If you need a quick answer about a health question, you may need to consider booking a consultation. It is not possible to call a GP or NP on the phone without a consultation booked.
You must see one of our clinicians to arrange a referral. You will then be placed in direct contact with the specialist to arrange appointment times and consultations.
We welcome all feedback, including ideas for improvement. Please visit our Compliments and Complaints page.
The After Hours & Urgent Care clinic hours are available here.
Enrolled, casual and visitors can attend our After Hours & Urgent Care located at 9 Isle Street, Queenstown without an appointment..
Complete our enrolment form and learn more about enrolling with QMC here.
Visitors can attend our After Hours & Urgent Care located at 9 Isle Street, Queenstown.
Secure messaging is available through our patient portal website.
For clinical messages: Clinical messages are monitored by our admin team and passed on to a clinician if appropriate. This inbox isn’t for urgent issues, new symptoms, medication changes, or anything needing a quick reply. Some queries will require an appointment.
For general accounts queries and enquiries about QMC services: Please use the general accounts and enquiries option instead.
The easiest way to check which clinician your saw last time is by checking your health records on our patient portal. Alternatively, you can check with our reception team.
Availability at QMC is high due to our large healthcare team and multiple locations. If you log into our patient portal early in the morning before our phone lines open, you may well see availability for the same day. If you do not see any availability, you are welcome to give us a call as there are times we receive cancellations and we may be able to book you in. Usually we become booked up by the afternoon, so if you are needing care on the same day and there are no bookable appointments free, you are welcome to attend our After Hours & Urgent Care clinic at 9 Isle Street.
